Usafirishaji na ugavi · Haijatajwa
Wakala wa ajira · ITM TanzaniaMawakala wa Huduma kwa Wateja (20)
Employer not disclosed (via ITM Tanzania)
Dar es SalaamWanaoanza · HaijatajwaMwisho wa kutuma maombi haujatajwaImekaguliwa 30 Okt 2026
Mwajiri aliandika tangazo hili kwa Kiingereza. Jina la kazi na taarifa muhimu ziko kwa Kiswahili; sifa na majukumu hapa chini ni kama yalivyo kwenye tangazo la asili. Read in English.
Kuomba ni bure. Usimlipe mtu yeyote ili upate kazi.
Imechapishwa na mwajiri
Kuhusu nafasi hii
Muhtasari wa nafasi
Purpose of the role The candidate for this role will be responsible for providing first-level customer support by managing customer declarations, verifying documentation completeness, coordinating follow-ups, accurately processing data using AI tools and ERP systems, and ensuring validated files are correctly recorded and forwarded for further processing.
Soma nafasi yote
Key Responsibilities
- Receive, review, and process customer declarations through approved communication channels while identifying customer details, request types, reference information, and geographical areas.
- Verify completeness, accuracy, legibility, and compliance of customer documentation, follow up on missing information, and ensure incomplete files are properly tracked and resolved.
- Analyze geographical information and activate the appropriate workflow within ERP systems while ensuring accurate routing and consistency of submitted information.
- Use AI-supported tools to extract and structure customer information, verify AI-generated data, identify errors, and manually complete required fields in ERP systems.
- Enter, validate, and save customer declarations in ERP and SYGRÈM 2 systems while ensuring data accuracy, traceability, and compliance with required procedures.
- Monitor processing quality, report recurring issues, escalate complex cases, support process improvements, and maintain effective communication with customers, managers, and internal stakeholders.
Qualifications & Experience
- Diploma, certificate, or Bachelor's degree in Administration, Management, Customer Relations, Communication, Information Technology, Business, or a related field.
- Minimum of 1–2 years' experience in customer service, call center operations, back-office support, administrative file management, or data entry roles.
- Experience handling high volumes of customer requests, document verification, customer follow-ups, and administrative processes.
- Proficiency in professional email communication, telephone handling, office tools, and data entry systems; experience with ERP systems is an added advantage.
- Strong attention to detail, customer service skills, analytical ability, accuracy in data processing, and ability to work under pressure while meeting quality and productivity targets.
Location: Dar es Salaam, Tanzania
