Usafirishaji na ugavi · Haijatajwa
Wakala wa ajira · ITM TanzaniaMeneja, Kituo cha Huduma kwa Simu
Employer not disclosed (via ITM Tanzania)
Dar es SalaamMeneja · HaijatajwaMwisho wa kutuma maombi haujatajwaImekaguliwa 30 Okt 2026
Mwajiri aliandika tangazo hili kwa Kiingereza. Jina la kazi na taarifa muhimu ziko kwa Kiswahili; sifa na majukumu hapa chini ni kama yalivyo kwenye tangazo la asili. Read in English.
Kuomba ni bure. Usimlipe mtu yeyote ili upate kazi.
Imechapishwa na mwajiri
Kuhusu nafasi hii
Muhtasari wa nafasi
Purpose of the role The candidate for this role will be responsible for the office, supervising the company's activities within the entity, reporting information to management, ensuring the smooth running of operations, and distributing files fairly and promptly among data entry agents to prevent bottlenecks and optimize overall workflow.
Soma nafasi yote
Key Responsibilities
- Verify that files extracted by AI are properly received in the ERP system and identify extraction failures through automatic alerts.
- Analyze each agent's workload and assign new files to the most available agent, factoring in specific skills such as zone training.
- Ensure no file remains unassigned for more than 20 minutes, triggering follow-up in the event of an anomaly.
- Reassign files during activity peaks when an agent is overloaded, and report staffing support needs to management.
- Detect files that are frequently returned with errors and escalate anomalies to the relevant manager (Quality/Training, OPS Supervisor).
- Report information to management and represent the company in dealings with third parties where applicable.
Qualifications & Experience
- Two to five years of higher education in Management, Business Administration, Human Resources, Commerce, or equivalent
- 2 to 5 years of experience in supervision or team management preferred
- Experience in managing data entry and/or in a call center is an asset
- Advanced ERP proficiency, including shared views, queues, and reassignment
- Strong team management skills, with awareness of each agent's strengths and weaknesses
- Planning and responsiveness, with the ability to make real-time decisions
- Workflow analysis skills to identify slowdowns
- Strong internal communication skills to explain assignment decisions
Location: Dar es Salaam
