Spares & Service Coordinator

Job Description

• Need to arrange everything for the daily Activities with the other team members

• Need to submit all the Reports of market activities, Market study. Etc. was informed by RO on daily basis

• Need to arrange everything as per the Plan for Workshop & Field service activities like Service camps, Technician training, Job card making, Mapping (MFS,2S,3S, Boda Boda park, Fleet owners etc.) as informed by the RO

• Need to Propose for the Suitable Channel Network development

• Need to do the product feedback, Product Complaint analysis, Early Failure Reports, Market analysis Etc.

• Need to provide awareness to customer on service-related activities.

• Need to achieve the targets which was given by the RO

• Need to collect spare parts and engine oil orders from networks, as well as meet monthly targets.

• Need to ensure the technicians performance, guide them & report their performance

• Need to be work anywhere in pan Tanzania as informed by the RO

• Need to clear the payments (if any) with accounts before 4.30 PM (Saturday 1 PM) on everyday basis

• Monitor service on wheels technicians -Ensure the adherence of their SOP

• Quick resolution on customer concerns after discuss with the RO

• On the absence of Reporting officer, need to Send the Reports to Reporting Officer Via Digital media and the same hardcopy need to submit with RO when he is available on the next working day.

• Should have a valid Driving license

• Need to do the FCR entry everyday (Total count -as per the target given by the RO)

• Need to maintain the allotted belongings properly if any damage they need to bear the expenses

• In case of misbehaving or wrong attitude with the colleagues was reported will be leads to take Strong action from the management Side

Skills Required

• Spreadsheets (e.g. Excel, Google Sheets, etc)

• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)