Other · Full-time
Direct employerAirtel Money_IT Manager_Mobile Money Technology Integrations and Business Reporting
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About this role
Role overview
Responsible for Managing all aspects planned and ad hoc reporting needs of Business and partners. Providing leadership/direction in initiation, managing and resolving technological matters arising from Business, Government authorities and third-party partners in the form of implementing technological solutions and maintaining them operationally in Airtel Money, PRETUPS, MIS, TRA and TCRA dimensions. With the consultation of other stakeholders, the resources will ensure the provided and maintained solutions are compliant with the internal security policy, governing laws, policies and procedures.
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
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Manage All reporting aspect of the Business
Responsibly managing all aspects of business reporting throughout all departments, systems applications and partners
Extracting needed reports daily as well as adhoc reports for business decision making, this involves interacting with database systems on a daily basis
Making sure that reports are delivered with maximum correctness and in a timely manner within agreed SLAs
Reporting server’s administration and maintaining data mining and OLAP
Designing SQL scripts for report automation
Providing better and easier reporting on major business incidents
Provide detailed analysis and deep reports on any issues reported by business regarding any key performance indicator numbers example, revenue earning customers (REC) etc
Running dashboards on system status of all reports to Airtel local and group management report
Making sure that all needed files are received from network to mediation staging server and in turn received at BI end hence working closely with other teams on issues concerning file transfers and delays
Designing the best reporting solutions for business for better analytics
Perform Daily, Weekly BI and TRA reconciliation
Working with RA and Finance Team to Insure TRA and BI reports are correct
- Drive AM IT strategy for the country to ensure Alignment to AM Business and to Group Strategy
Work with AM Partner, ensure the definition of a comprehensive AM IT roadmap that addresses current and future technology needs (infrastructure and applications) of Airtel Tanzania AM that is aligned with overall Airtel strategy and local business needs
Institutionalize periodic identification and prioritization of AM IT Action(s) via regular review of business requirements and operational risks;
Periodic but frequent communication of IT plans to the rest of the business
Contribute to the success of the business as a member of the Operational Leadership Team
Supervision on All AM / Merchants Standard integration and support
Support All Merchants Connectivity and Issues
- Ensure that all the Government and Third-party Partners Integrated Systems work and deliver the intended purpose
Design, facilitate and lead different business units internally and externally to ensure delivery of Government and Third-party Partners Integrated Systems and projects
Responsible for the overall operations of all the Government integrated systems and infrastructure
Overall Government and Third-party Partners Integrated Systems operations, maintenance & monitoring
Systems Management – Day to day systems management, performance monitoring, utilization monitoring and database optimization
Capacity planning and management
Incident handling and escalations
Ensure Continuous Service with high availability and minimum disruption in line with performance targets and internal SLA requirements
Manage change management as per the guiding policies
Supplier & Contractor Management for the Government and Third-party Partners Integrated Systems
To ensure adequate controls and security is in place in all Government and Third-party Partners’ Integrated System’s core elements and the business is protected
Ensure Stability and Reliability of Critical Systems & Operations
Working with relevant partner(s), design, build and maintain a fully available and resilient IT infrastructure with adequate DR provisions to support business continuity and high service availability;
Ensure continuous availability, reliability and performance of Airtel Tanzania’s Information Systems, Data Centre Facilities, CCT, and other Technology Systems in relation to the AM, BI, TRA, TCRA and PRETUPS platform
Minimize potential risk to the attainment of business objectives by proactively planning and providing adequate infrastructure capacity and information systems capabilities- end-to-end;
Manage Information Security/Risk
Manage Partner Relationship
Manage the AM Partner(s) & ensure service delivery to agreed quality and SLA
Ensure value delivery to Airtel Tanzania by maintaining oversight of related managed services;
Ensure continuous alignment of IT actions with Business Imperatives – Ensure partner(s) develop and target IT capabilities towards high impact business initiatives
IT Cost Management
Manage the AM, BI, TRA, TCRA, PRETUPS IT OPEX and CAPEX and ensure all spending/investments are in line with approved AOP
Manage Timely Rollout of Projects / Governance
Ensure appropriate Governance mechanisms for Airtel Tanzania’s Technology Architecture, information assets, projects, infrastructure, applications and IT processes;
Oversee the formulation and implementation of appropriate information management policies and procedures;
On-schedule, on-budget delivery of IT solutions to facilitate commercial products and services through effective management of IT projects and/or programs
Educational Qualifications & Functional / Technical Skills
University degree. Possession of an advanced degree and / or an MBA will be desirable
Professional qualification/certification in Database Management/ Reporting systems/ Programming/ Project Management Techniques and related disciplines
Relevant Experience (Type of experience and minimum number of years)
4-7+ years with a minimum of 2 years in management role preferably within the IT/Telecoms industry.
Experience in delivering multiple complex projects and institutionalizing IT Process is Key