Payments Product Manager

Job Description

Conduct in-depth analysis of banking products such as money transfers, mobile and utilities payments, account funding, and savings accounts, considering customer needs and market dynamics.

Develop, refine, and implement product strategies, policies, and procedures, ensuring alignment with market trends and regulatory requirements.

Build relationships with banks, payment systems, and third-party providers to negotiate product and commercial terms; ensure seamless integration of third-party services.

Discuss, order, and receive technical documentation (APIs, specifications, etc.) from partners and hand it over to the development team.

Create cash-flow schemes for all payment features to ensure correct accounting entries.

Build a reconciliation and settlement system with partner banks and third-party providers.

Work with cross-functional teams (technology, marketing, finance) to execute and launch products successfully.

Prepare regular reports for executive stakeholders with insights into product performance, including compliance/audit reporting needs.

Use data-driven insights to optimize product performance; recommend features, pricing, and terms to improve customer satisfaction.

Ensure compliance with AML/CFT regulations and Central Bank guidelines for all payment products.

Develop and maintain payment product risk assessment frameworks in alignment with MO Finance risk management policies.

Monitor transaction flows and implement controls to detect and prevent fraudulent payment activities.

Coordinate with internal audit and compliance teams to ensure payment processes meet regulatory standards.

Establish and track KPIs for payment product performance, including transaction volumes, success rates, and customer satisfaction metrics.

Lead product-related incident management and ensure timely resolution of payment failures or disputes.

Contribute to the development of business continuity plans for payment services.

Skills Required

Spreadsheets (e.g. Excel, Google Sheets, etc)
Presentation Tools (e.g. Google Slides, Power Point, etc)