Information Technology · Full-time
Direct employerApplication Support Engineers (L1/L2)
MOHAMMED ENTERPRISES TANZANIA LTD
Dar es SalaamMid level · Not stated1 posts openCloses Saturday, 30 January 2027, 23:59 EATChecked 30 Oct 2026
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About this role
Role overview
Job Description
- Provide L1/L2 application support, investigate incidents, troubleshoot issues, and restore services within agreed service levels.
- Log, prioritise, track, and resolve incidents and service requests, escalating complex or critical issues to the appropriate technical teams.
- Monitor application availability, integrations, interfaces, scheduled jobs, and system performance to identify and address issues proactively.
- Perform technical analysis and root-cause investigation for recurring or major issues, coordinating fixes with development and vendor teams.
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Full role details
- Maintain support documentation and knowledge articles while providing effective technical assistance to users and ensuring proper issue closure and handover.
Skills Required
- Social Media (e.g. Facebook, Instagram, Twitter, etc)
- Spreadsheets (e.g. Excel, Google Sheets, etc)
