Cash Consultant, Zanzibar Branch

We are seeking a friendly and professional Cash Consultant to join our Zanzibar Branch. As a Cash Consultant, you will be the face of our bank, providing exceptional customer service while accurately processing financial transactions. This role is ideal for detail-oriented individuals who enjoy working in a fast-paced environment and have a passion for helping customers with their banking needs.

• Process various financial transactions, including deposits, withdrawals, and loan payments

• Verify customer identities and maintain account confidentiality

• Balance cash drawers and maintain accurate records of all transactions

• Promote and cross-sell bank products and services to customers

• Respond to customer inquiries and resolve issues in a timely manner

• Comply with all bank policies, procedures, and regulatory requirements

• Collaborate with team members to ensure smooth operations and excellent customer experience

• Assist with administrative tasks and special projects as needed

Type of Qualification: First Degree

Field of Study: Commerce, Finance or equivalent field

Experience Required

Client Coverage

Personal and Private Banking (1-2 years)

• Strong cash handling and basic math skills

• Proficiency in computer systems and banking software

• Excellent customer service and communication skills

• Keen attention to detail and ability to maintain accuracy in all tasks

• Problem-solving abilities and capacity to work well under pressure

• Previous experience in banking or customer service preferred

• Knowledge of banking products and services is a plus

• Ability to work flexible hours, including weekends and holidays as required

• Fluency in English and Swahili (preferred)

Behavioural Competencies:

• Adopting Practical Approaches

• Articulating Information

• Examining Information

• Exploring Possibilities

• Following Procedures

• Generating Ideas

• Making Decisions

• Managing Tasks

• Producing Output

• Providing Insights

• Understanding People

• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)

• Banking Process & Procedures

• Customer Acceptance & Review (Consumer Banking)

• Customer Understanding ( Consumer Banking)

• Processing

• Product Knowledge (Consumer Banking)