Usage & Retention Head

Drive Airtel Money Revenue from New and existing Base:
- Customer Activations – GA’s
- Customer Activations – Base
- Airtime & Bundle purchase – Customer Initiated
- P2P – On-net, Off-net & IMT Outbound
- Paybills, Loans, Savings & Virtual Card
- Cash-Out – marketing of channels
- Loyalty & Rewards Programs
- Responsible for CLM / Customer Value Management

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Manage Airtel Money CLM / New customer acquisition and Retention

Responsible for Driving customer adoption on AM –From New and existing never used Base

Identify and analyze industry or geographic trends with business strategy implications regularly updating management on market and competitor activities and products and will be Responsible for AM

Planning, pricing and promotional strategies

Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs and maintain or update

Airtel Money business intelligence tools, databases, dashboards, systems, or methods Collect mobile money business intelligence data from available industry reports, public information, field reports, or purchased sources

Synthesize current business intelligence or trend data to support

recommendations for action

Provide historical, current, and predictive views of Airtel Money business performance, most often using data that has been gathered into a data warehouse or a data cube and occasionally working from operational data

Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends

Analyze competitive market strategies through analysis of related products, market, or share trends

Establish an analytics capability to proactively identify opportunities for business units to efficiently leverage data. Working in conjunction with the team, he /she will develop the strategy and roadmap of the BI and analytics platform and drive the features and functions necessary to deliver the insights needed for evolving business needs

Provide reports for executive management business reviews

Extract data and provide reports on Airtel Money Customer Base, Agent base, product performance growth and Revenue Growth

Prepare quarterly Airtel Money reports for presentation to the Airtel Tanzania board, monthly reports for Group business reviews including customer market share, agent market share, transaction volume share, transaction value share and market revenue share

Analyze Airtel Money weekly Key Performance Indicators (KPI) highlighting reasons for growth or decline on the strategic business KPIs

Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.

Give Airtel Money Commercial teams visibility on business performance

Bring greater business visibility and insight to the broadest audiences of business users – business development(C2B, B2C, Mobile banking, B2B, consumer products(Cash In, Cash Out, P2P, Airtime Purchase, Data Bundles Purchase, Loans, Card), enterprise sales teams(corporate and merchant account performance), allowing any user in the organization to have we-based self-service access to up-to the moment, relevant, and actionable intelligence

Actively work on routine and ad hoc data and business projects involving queries from the data warehouse

Generate customer and product reports providing technical support for existing reports, dashboards, or other tools

Airtel Money promotions & campaign tracking for respective product campaigns, customer acquisition initiatives, champion challengers, active customers tracking, product user profiling and segmentation

Construct data extraction queries, reports and automations to ensure compliance with quality standards and established methods for business reporting and decision support

Extract useful information from large data sets or databases

Data Mining

Take ownership of production and testing of data operations reports using provided data sources and tools (SQL Server, Power Query, and Power Pivot.)

Work with data and product owners to verify and obtain approval that any transformed data retains its accuracy

Execute one off data extraction and manipulation jobs as required

Ensure that any data integrity issues are reported immediately and summarized weekly to management and others authorized to receive this information

Lead the development and integration of data across the organization including the production, identification, and extraction of data from source systems, the transformation and loading of data into databases.

Support development implementation of Airtel Money report automation

Data Modeling, Dimensioning and New Reports Development in line with reporting requirements adhering to the processes, and ensuring the completeness, timeliness and accuracy of standard daily, weekly and monthly reports; as well as hoc reports

Work closely with the Airtel BI partners and vendors’ team to ensure that all ongoing development meets the business user requirements

Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs

Work closely with colleagues within IT and business planning and within the business to ensure consistency in data definitions and data usage

Establish and maintain policies and standards to guide data usage, storage, retention and development of definitions

Analyze and Simulate and Account for trends and Gaps in data provided and advise the business accordingly

Team & Stakeholder Engagement

Prepare presentations on monthly performance for Sales and Distribution

Manage timely flow of business intelligence information to users.

Any other duties as may be assigned from time to time

Educational Level

Bachelor’s degree in computer science/IT or related field and MBA

Relevant Experience

At least 7 years’ experience in service reporting tools like Oracle Business Intelligence, Enterprise Edition, Oracle Discoverer

At least 5 years’ hands-on experience in software development, systems administration and IT supporting service as well as programming technologies such as the NET framework, Java, Delphi etc. is crucial

Strong Business Knowledge - Must have exposure to telco Pricing and Planning preference will be given to candidates with Mobile Money Knowledge

Excellent with Data analytics & Presentation