Customer Service Consultant, Mwanza Branch

To provide exceptional customer service by assisting clients with their banking needs in a professional, friendly, and efficient manner. To resolve general banking queries, promote banking products and services, and ensure a seamless branch experience. To capture and update customer information, promote digital banking solutions and support the branch in achieving service excellence and operational efficiency.

Type of Qualification: First Degree

Field of Study: Business Commerce or a related field

Experience Required

Client Coverage

Personal and Private Banking

1-2 years

1 years’ experience in a customer-facing role, preferably in financial services. Knowledge of banking products, systems, digital platforms and regulatory requirements.

Behavioural Competencies:

• Adopting Practical Approaches

• Documenting Facts

• Embracing Change

• Following Procedures

• Interacting with People

• Interpreting Data

• Managing Tasks

• Meeting Timescales

• Producing Output

• Showing Composure

• Team Working

• Thinking Positively

Technical Competencies:

• Banking Process & Procedures

• Client Servicing

• Customer Reception and Channelling

• Customer Understanding (Consumer Banking)

• Processing

• Product Knowledge (Consumer Banking)