Service Coordinator

Job Description

Need to report on office Hours 8:30 AM (Monday to Friday 8:30 AM, Saturday 9AM)

In case of Leave or Late Coming need to inform the RO in Prior with valid reasons

Need to arrange everything for the daily Activities with the other team members

Need to submit all the Reports of market activities, Market study. Etc. was informed by RO on daily basis

Need to arrange everything as per the Plan for Workshop & Field service activities like Service camps, Technician training, Job card making, Mapping (MFS,2S,3S, Boda Boda park, Fleet owners etc.) as informed by the RO

Need to Propose for the Suitable Channel Network development

Need to do the product feedback, Product Complaint analysis, Early Failure Reports, Market analysis Etc.

Need to provide awareness to customer on service-related activities.

Need to achieve the targets which was given by the RO

Need to collect spare parts and engine oil orders from networks, as well as meet monthly targets. 

Need to ensure the technicians performance, guide them & report their performance

Need to be work anywhere in pan Tanzania as informed by the RO

Need to clear the payments (if any) with accounts before 4.30 PM (Saturday 1 PM) on everyday basis

Monitor service on wheels technicians -Ensure the adherence of their SOP

Quick resolution on customer concerns after discuss with the RO

On the absence of Reporting officer, need to Send the Reports to Reporting Officer Via Digital media and the same hardcopy need to submit with RO when he is available on the next working day.

Should have a valid Driving license

Need to do the FCR entry everyday (Total count -as per the target given by the RO)

Need to maintain the allotted belongings properly if any damage they need to bear the expenses

In case of misbehaving or wrong attitude with the colleagues was reported will be leads to take Strong action from the management Side

Skills Required

Social Media (e.g. Facebook, Instagram, Twitter, etc)
Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)
Presentation Tools (e.g. Google Slides, Power Point, etc)