Collection Officer

Job Description

Follow-up with overdue customers over phone, serving notices and field visit.

Organize debtor list according to severity of delinquency, ensure all client are contacted and notify reporting manager on difficult accounts.

Keep track of assigned accounts to identify outstanding debts, create a list of customers who have not made payments on a daily basis and reporting.

Record new commitment to repay debt, determine if debt can be collected and accordingly recommend for recovery.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Providing customer service regarding collection issues, resolving client discrepancies and short payments.

To execute the soft collection process as specified in the credit policy is diligently followed.

Preparing restructuring plans for approval and assisting too executing on them before a client turns more than 90 days past due.

Coordinating overall and effective coordination of legal resources, repossession agencies and resale of assets (in a timely manner) and the relevant letters of Demand and Repossession are sent in a timely fashion, the repossession process commences as plaid down in the manual.

Skills Required

Spreadsheets (e.g. Excel, Google Sheets, etc)
Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)