Control Room Officer

Job Description

Check all newly installed GPS devices to ensure they are functioning properly and coordinate with the vendor or technical team for any issues.

Prepare daily reports on GPS installations, device inspections, and device replacements.

Monitor alerts and non-responsive devices in real time and coordinate with vendors or the field recovery team as required.

Follow up with internal teams to ensure timely rectification and root cause analysis of non-responsive GPS devices and other actionable vehicle alerts.

Immobilize vehicles when required, based on management requests or as per the SOP, where immobilizers are installed.

Provide support to technicians, supervisors, and the Unit Head whenever required.

Generate and submit periodic reports and control room-related reports as requested by the operations and management team.

Support field coordinators in the allocation of technicians and ensure smooth operational activities.

Demonstrate a proactive, flexible, and innovative approach while managing multiple tasks and responsibilities.

Accompany technicians, GPS service providers, or recovery teams on field visits whenever required.

Conduct periodic visits to plants and vendor locations to ensure proper checks and balances and provide guidance on GPS-related matters.

Maintain records of all GPS devices and relays received and issued, and publish weekly status reports.

Create and manage geofencing for all vehicles and ensure that critical alerts and incidents are promptly reported to management.

Prepare daily offline device reports for both morning and evening shifts and coordinate efforts to restore devices online.

Respond promptly to customer and agent inquiries related to GPS operations.

Monitor all GPS devices to ensure they remain online and operational, and coordinate repairs or replacements whenever technical issues arise.

Remain open to job rotation, movement across functions, and additional responsibilities, demonstrating sound decision-making skills when handling critical matters.

Skills Required

Spreadsheets (e.g. Excel, Google Sheets, etc)
Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)