Pay & working terms · Tanzania
Call-centre pay: shifts, targets and the minimum wage
A customer-support role may be paid by a specialist call-centre employer or by an in-house department. Confirm the employer category first.
| Category | TZS per month | PDF page |
|---|---|---|
| Call centre | 380,000 | 5 |
Mainland private sector. These are statutory minimums for the listed categories, not average salaries or take-home pay. They are not a Zanzibar or public-service pay table, and a contract can pay more.
Choose the right category
The call-centre row is separate from telecommunications services. Do not select the telecommunications figure simply because the work happens over a phone.
Questions to settle before accepting
Ask about night rosters, transport after late shifts, training pay, language requirements and the quality metrics used for bonuses. Distinguish attendance rules from performance targets.
Make a fair comparison
Take the fixed wage and add only guaranteed allowances. Model a second case with no target bonus so you can judge whether basic living costs remain covered.
Sources
Checked 23 September 2026. Each figure keeps the period and scope of its source.
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